Patient Services Representative Job at ONC00-UPMC Hillman Cancer Center, Mechanicsburg, PA

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  • ONC00-UPMC Hillman Cancer Center
  • Mechanicsburg, PA

Job Description

UPMC Hillman Cancer Center is looking for a full-time Patient Services Representative to join their team in Mechanicsburg, PA. (2020 Technology Parkway, Suite 3200, Mechanicsburg PA 17050)

Schedule/Shift: Monday – Friday Daylight hours, rotating start times

As a Patient Services Representative, you’ll be the first friendly face our patients see. You’ll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you’ll help patients navigate their healthcare journey with compassion, clarity, and efficiency.

If you’re passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we’d love to meet you!

Apply now and help us deliver the exceptional UPMC Experience!

Key Responsibilities:

As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:

Patient Navigation & Support:

  • Guide patients through the healthcare system with clear, empathetic communication.
  • Follow up on unresolved patient inquiries to ensure continuity of care.
  • Educate patients on financial responsibilities and connect them with advocacy resources when needed.
  • Administrative & Office Support
  • Perform clerical duties such as scanning medical records, faxing, and managing documentation.
  • Assist patients with self-arrival technology or complete check-in at the front desk based on their preference.
  • Collect copayments and other applicable payments at the time of service.
  • Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.

Scheduling & Coordination:

  • Schedule follow-up appointments and connect patients with ancillary services at checkout.
  • Confirm and update patient registration information.
  • Verify insurance benefits through online systems or direct communication with carriers.

Communication & Customer Service:

  • Provide a warm, welcoming greeting to all patients.
  • Promote and assist with registration for the MyUPMC patient portal.
  • Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
  • Appropriately triage and direct phone calls to clinical staff or other departments.

Job Tags

Full time, Work at office, Monday to Friday, Shift work,

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