Job Description

Job Description and Duties

The Position is headquartered in Sacramento.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

The Long-Term Care (LTC) Ombudsman program advocates for the dignity, quality of life, and quality of care of all residents who live in LTC facilities, including skilled nursing facilities, intermediate care facilities and residential care facilities for the elderly. Under direction of the Staff Services Manager I, the Associate Governmental Program Analyst (AGPA) performs work to support certified LTC Ombudsman paid and volunteer staff who receive, investigate, and resolve complex complaints made by, or on behalf of, individuals who live in LTC facilities. The analyst must have high levels of analytical, as well as written and oral communication skills. Statewide travel may be required up to 5% of the time to provide training to local programs, ensure training standards are met, and participate in training related events such as Train the Trainer sessions and skills building courses.

To be considered for this position you must provide a completed application, resume, Statement of Qualifications (SOQ).

Please ensure your application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.

New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate range may be based on education or experience identified in your state application.

Examination Information

Those interested in obtaining employment with the California Department of Aging must apply and compete through the State recruitment process () . Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: 

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Aging, please contact the Human Resources Branch at  Careers@aging.ca.gov

You will find additional information about the job in the .

Working Conditions

This position is hybrid and eligible for telework up to three days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

The physical work location of the position is designated at the department's headquarters location, a three-story building and standard office modular workspace located in Natomas. The duties of the position require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings whether they are digital (i.e., Zoom, WebEx, MS Teams, etc.) or in person.

Special Requirements

This position is designated under the  Conflict of Interest Code . The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete  Form 700 within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Do NOT include ANY confidential information to your application on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, medical information, marital status, and age. Confidential information on the first page of the applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file and appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent oral and written communication skills.
• Customer service focused.
• Confident public speaker with facilitation skills.
• Experience delivering training in person and virtually to medium/large-sized groups.
• Experience developing educational content based on established law, policy, and procedures.
• Experience creating eLearning and educational videos (using tools like Adobe Captivate or Premier).
• Experience interacting, and working collaboratively with diverse internal/external stakeholder groups.
• Experience managing large projects or programs, including goal identification, milestones and deliverable tracking, outcome measures, and implementation plans. (e.g. Conference planning and execution, Learning Management System roll-out)
• Experience meeting deadlines and managing multiple competing priorities.
• Experience with research and analysis to identify and resolve problems, and implement solutions.
• Experience working with Aging and Long-Term Care advocacy.

Benefits

In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to programs and services that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout California.

To learn more about benefits for State employees, visit the  page on the CalHR website.

CDA is located close to downtown and is easily accessible from various main thoroughfares (i.e. Interstate-5 and Inerstate-80). Employees enjoy a great team environment with amenities including: FREE PARKING  and close to various dining and shopping choices in the Natomas area.

STATEMENT OF QUALIFICATIONS

The Statement of Qualification (SOQ) is a narrative description of how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.

PLEASE NOTE:

Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

DISCLAIMER:

Applicants whom fail to submit a SOQ as required may be screened out from the selection process.

INSTRUCTIONS:

The SOQ must be typed, titled “Statement of Qualifications”, and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point.

CRITERIA:

1. Based on the Duty Statement, please describe why your experience, knowledge and skills make you a competitive candidate for this position.

2. Please describe your experience developing and delivering in person training to group audiences and/or your experience creating eLearning or educational videos as it aligns with the desirable qualifications. Specify the tools used, years of experience performing the function, and any related training or education relevant to those skills or deliverables.

*** For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Statement of Qualification: A Statement of Qualification is REQUIRED and must be submitted with your Employment Application (STD. 678).  Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered.  Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications.  Please refer to the "Statement of Qualifications Instructions" section below for specific requirements.

Job Tags

Permanent employment, Full time, Live in, Work at office, Local area, Remote work, 3 days per week,

Similar Jobs