Job Description

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a mid-level SAFe Scrum Master to support our Department of Veterans Affairs customer. The Scrum Master will serve as a servant leader and coach for one or two cross-functional, configuration focused teams (no custom software development) operating on an Agile Release Train (ART) in a complex healthcare IT environment.

The role focuses on team facilitation, flow of value, and continuous improvement within a SAFe context, partnering closely with Product Owners, RTEs, and peer Scrum Masters.

Responsibilities:

• Serve as Scrum Master for 1–2 configuration focused teams, ensuring effective, time-boxed Scrum events (Sprint Planning, Daily Scrum, Review, Retrospective).
• Coach teams on Scrum, SAFe, and Lean Agile principles, adapting practices appropriately for configuration and process work.
• Remove or escalate impediments that block teams; improve flow and reduce waste across the value stream.
• Partner with the Release Train Engineer (RTE) to prepare for and execute PI Planning, ART Syncs/Scrum of Scrums, System Demos, and Inspect & Adapt workshops.
• Collaborate with other Scrum Masters to manage cross team dependencies and address systemic impediments on the ART.
• Use Jira and Jira Align to visualize work, support backlog refinement, manage team boards, and provide transparent views of progress, risks, and dependencies.
• Facilitate backlog refinement and planning with Product Owners by enabling clear, thin, testable slices of value for configuration changes.
• Track and share team level flow and outcome metrics (for example: predictability, throughput, cycle time, defect trends) to support inspect and adapt.
• Foster healthy team dynamics, psychological safety, and effective collaboration with business and technical stakeholders.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, related discipline, or equivalent experience.
• 5+ years of experience as a dedicated Scrum Master for Agile teams, ideally including non-software or configuration-focused teams.
• At least one Scrum Master certification (for example: CSM, PSM, SSM, SASM).
• Experience as a Scrum Master in a SAFe environment, with direct participation in PI Planning and other ART level events.
• Demonstrated experience facilitating Scrum events and team workshops in remote and hybrid settings.
• Proficiency with Jira for boards, backlogs, and reporting, and working knowledge of Jira Align for PI planning, dependency management, and progress tracking.
• Strong communication, coaching, and influencing skills without formal authority.
• Experience in healthcare IT or clinical project environments strongly preferred.

Clearance:

• Must be able to obtain and maintain a public trust clearance
• U.S. citizenship required.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .

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