Job description Position: Front Desk Weekend Receptionist
Downey Post Acute is looking for a friendly, bilingual, receptionist to join our team!
Shift: Day Shift
Please email Marie to set up an interview: mamaldonado@ensignservices.net
Why Downey Post Acute? Extremely rewarding opportunity to work within Post-Acute Care! We truly value our residents and our colleagues! We are a 99-bed Post-Acute Skilled Nursing Facility located in Downey, CA and specialize in short term rehabilitation!
Job Overview:
Operate paging/telephone system as required.
Answer telephone, determine nature of call and direct caller to appropriate individual or department.
Receive request from within the facility and locate personnel through paging system.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse).
Greet and screen visitors. Direct to appropriate office and/or resident room.
Screen visitors according to facility infection patrol standards.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Issue and collect identification badges as representatives sign in/out.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
Receive, sort and distribute mail as directed.
Operate copier, office machines, etc., as directed.
Operate computer as directed.
Order supplies as directed.
Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
Other related duties and responsibilities that may become necessary or appropriate.
Certificates and Licenses:
A high school diploma preferred
Experience:
Experience in skilled nursing environment, or related health field, is preferred.
Other Specific Requirements
Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
Must be able to read, write, speak and understand the English language. Must be able to speak Spanish.
Must possess the ability to make independent decision when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
Follows written and oral instructions.
WORK ENVIRONMENT:
Works in resident areas, office areas and throughout the facility.
Moves intermittently during working hours.
Is subject to frequent interruptions.
Works beyond normal working hours on weekends and holidays, when necessary.
Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
Subject to hostile and emotionally upset residents, family members, personnel, visitors, or others.
PHYSICAL AND SENSORY REQUIREMENTS (with or without the aid of mechanical devices):
Possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
Operate computer, cellular telephone and facility telephone and paging systems.
Repetitive hand motion. Minimal lifting and carrying requirements.
Assist in the evacuation of residents during emergency situations.
Benefits: Health/Dental/Vision/Disability/Life Insurance 401 (k) Plan and Matching Employee Discounts on Cell Phone service, Hotels, Movie Tickets, etc. Vacation Time, Holiday Pay and Sick Time.
Our Values:
C.A.P.L.I.C.O.
Customer Second,
Employee First
Accountability
Passion for Learning
Love one Another
Intelligent Risk Taking
Celebration
Ownership
Hourly Rate: $19.00 - $24.00 per hour
Office Schedule: Saturday-Sunday
Job Type: Part-time
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