Job Description

Ready to Own Quality in a High-Velocity RDC?

Do you naturally ask “Why?” five times? Can you translate data into action and coach teams to world-class standards? If so, you’ll thrive leading quality at Ashley Furniture’s Retail Distribution Center—safeguarding product integrity from inbound through delivery while developing people and processes along the way.

Work Pattern

Weekly hours fluctuate. You’ll work two Saturdays per month. Monday–Friday start times rotate between 5am, 8am, 9am, and 11am with 8-hour shifts.

In This Role, You Will

Tackle Quality Issues Head-On

• Lead/assist with troubleshooting, investigations, and product/material audits.
• Loop in production, warehouse, and engineering leaders on issues and actions.
• Recommend solutions grounded in analysis.
• Make informed, data-led tradeoffs to boost quality and efficiency.
• Perform deep root cause analysis on recurring damages in prep lanes and across the facility.
• Provide corrective action recommendations to management.

Measure What Matters

• Build, monitor, and present daily/weekly reporting on process variation and product opportunities.
• Collect shop and prep-lane repair data and maintain it in the right databases.
• Analyze for repeating defect patterns and communicate insights using Continuous Improvement communication tools.
• Capture all product return data; analyze for repeat offenders.
• Share trend intelligence and improvement proposals with warehouse, manufacturing, and quality leadership.

Partner Across the Operation

• Work with manufacturing and Retail Warehouse leadership to address quality and process gaps.
• Build positive, collaborative relationships with RDC leaders.
• Co-design, pilot, and implement quality initiatives with warehouse teams.
• Coordinate reviews of new floor introductions—flagging assembly, handling/storage, repair material, delivery, and product risks early.
• Report findings to the right owners and design/facilitate training as needed.

Elevate Audits & Training

• Train, guide, and oversee quality auditors on projects and daily tasks.
• Establish audit protocols and streamline communications.
• Audit routinely to confirm SOP compliance.
• Investigate returns to identify damage sources.
• Coach warehouse associates on the return investigation process.

Champion Continuous Improvement

• Spot and scope improvement projects; lead teams as required.
• Analyze service claims for repeat reasons; share insights and recommendations with manufacturing and quality leaders.
• Review replacement part requests for trends and determine root causes.
• Flag products with chronic delivery issues and recommend removal from the sales floor where appropriate.

Ensure Safety & Compliance

• Maintain compliance to established processes in partnership with RDC leadership.
• Escalate non-compliance when necessary.
• Keep equipment safe and operational.
• Uphold PPE usage and safety standards to maintain a safe workplace.
• Support area leadership in improving production control, SOPs, safety, QC, and performance management systems.

Lead & Develop People

• Make or recommend decisions on hiring, improvement plans, transfers, promotions, corrective actions, terminations, and pay adjustments.
• Coordinate auditor workloads to hit department goals.
• Manage performance through coaching, mentoring, and formal reviews.
• Plan and enable training and skill development.
• Maintain precise timekeeping and attendance records.
• Communicate priorities via team meetings, 1:1s, coaching, training, and company learning programs.
• Promote growth and career development.

Optimize Resources

• Deploy equipment, facilities, people, methods, and materials effectively.
• Ensure tools, equipment, and materials are available for quality operations.

Qualifications

Education

• High school diploma or equivalent required
• Associate or Bachelor’s in Quality Management, Business, Supply Chain, or related field preferred

Experience

• 3–5 years in quality assurance/control or a related role in manufacturing, distribution, or logistics
• 2+ years in a supervisory or team-lead capacity
• Furniture, retail distribution, or warehouse background preferred
• Root cause analysis and problem-solving required

Skills & Competencies

Technical

• Quality management systems and database fluency
• Analytics/reporting with Excel, Power BI, or similar
• Lean, Six Sigma, Kaizen familiarity
• Quality control standards and inspection proficiency
• Ability to read product specifications and standards

Leadership & Communication

• Coaching and mentorship
• Strong written and verbal communication
• Presentation of findings and recommendations to leadership
• Cross-functional collaboration and relationship building
• Conflict resolution and problem-solving

Analytical & Problem-Solving

• Root cause analysis expertise
• Critical thinking and data-driven decisions
• Process improvement mindset
• Detail orientation and accuracy

Safety & Compliance

• OSHA and PPE knowledge
• Warehouse safety protocols
• Dedication to a safe work environment

Why Ashley

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Our Core Values

Honesty & Integrity

• Without hesitation, uses candor and is direct in communication
• Is tough-minded in working in and meeting the demands of reality
• Always tells the truth and follows through on commitments

Passion, Drive, Discipline

• Enjoys working hard and pursues work with energy, drive, and willpower to finish
• Is disciplined in developing consistency into work processes
• Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

• Fights to take costs and waste out of the system
• Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
• Strives for more in all areas of work by developing measurements, setting goals, and then working on ways to exceed goals through problem-solving methods that look beyond the obvious

Dirty Fingernail

• ​Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
• Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
• Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning…asking the 5 "Whys"

Growth Focused

• Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
• Is competitive by studying the competition and is aggressive in looking for ways to beat them
• Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business​

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Proficiencies

• Quality Inspection Experience
• Data Analysis and Manipulation
• Quality Control Experience
• Microsoft Excel

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