Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Financial Business Analyst - Hybrid in New York, New York to join our team in New York, New York (US-NY), United States (US).

Role Responsibilities and Objectives:

We are looking to hire a Business Administration Representative who will be responsible for data registration of customer’s signup to cash management products or related banking services for one of our prominent Financial Industry Banking end-clients.

• Register customer data into proprietary system in a timely manner
• Conduct set up in systems and handle inquiries from customers mainly by email communication
• Obtain sufficient knowledge regarding SMBC’s cash management products and services
• Manage customer entries into our billing database for the purpose of generating invoices
• Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries
• Work together and problem solve along with our Product team to assist in resolving issues
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes
• Keep close communication with the Client Service team on daily tasks and progress
• Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team

Required Qualifications and Skills:

• 2+ years customer service experience, preferably in banking/financial services industry
• Must have Microsoft Tools Experience (Word, Excel, powerpoint, Etc)
• 1+ years Data-entry experience

Highly Preferred Skills and Experience:

• Bilingual Japanese language is not must, but will be highly appreciated
• Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes

• Proactively follow-up on open items and work that needs to be advanced forward
• Ability to clearly communicate verbally and in writing across various communication settings and styles
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact
• Ability to anticipate customer’s needs
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions
• Education: BA/BS Degree preferred

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us

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