Chat Agent Job at Greentown Productions, Buffalo, NY

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  • Greentown Productions
  • Buffalo, NY

Job Description

Chat Agent

Company: GreenTown House

GreenTown is a full-service media production company. For over 25 years, we’ve created impactful content—from documentaries and music videos to commercials and educational media—for clients like Cedars-Sinai, Accenture, Mitsubishi, Kmart, and Sears, earning industry awards and recognition. We also produce original films, series, and screenplays, driven by a passion for authentic storytelling and creative excellence. We’re a team of passionate professionals dedicated to pushing ideas further and creating stories that resonate with audiences and stand the test of time.

Job Details

  • Job Title: Chat Agent
  • Job Type: Full-time
  • Job Category: Customer Support
  • Salary Type: Hourly
  • Location:  Remote

Job Responsibilities

  • Engage with customers through chat to assist with inquiries and resolve issues effectively.
  • Provide timely and accurate information regarding products and services.
  • Maintain professionalism and empathy during all customer interactions.
  • Document all interactions and troubleshoot issues for continual improvement.
  • Work collaboratively with team members to enhance customer experience.
  • Escalate complex issues to higher-level support when necessary.
  • Stay updated on product knowledge and company policies to better assist customers.

Essential Qualifications

  • High School Diploma or equivalent required.
  • Excellent written communication skills, with a strong command of grammar and spelling.
  • Proficient in using chat software and customer relationship management (CRM) tools.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Desired Experience

  • Previous experience in customer support or a similar role is preferred.
  • Experience handling live chat interactions and knowledge of chat best practices.
  • Familiarity with media production or the creative industry is a plus.

Salary & Benefits

  • Salary: Up to $30 per hour, commensurate with experience.
  • Opportunity for career advancement within a dynamic and growing company.
  • Comprehensive training and ongoing professional development.
  • Inclusive work environment that promotes work-life balance.

Join GreenTown House and be part of a dedicated team that believes in the power of storytelling and exceptional customer service!

Job Tags

Hourly pay, Full time, Remote work,

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